Last updated: November 7, 2026

Riley Works Consulting Ltd (“Riley Works”, “we”, “us”) wants you to understand what you are buying. Introduction to Interviewing is a digital educational course providing immediate online access to video lessons, quizzes, and learning materials for 365 days following successful payment and enrolment.

Company & Legal Details

  • Legal Entity: Riley Works Consulting Ltd (trading as Riley Works Consulting)
  • Company Number: 17447567
  • Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • VAT Status: Not VAT registered
  • Contact Email: hello@getrileyworks.com

Statutory Rights & Digital Content Law

Under UK Consumer Contracts Regulations, consumers buying goods or services at a distance generally have a statutory 14-day cancellation (cooling-off) period. However, specific rules apply to digital content supplied online (not on a physical medium):

  • Immediate Access Waiver: When purchasing digital content for immediate streaming or download, your statutory 14-day cancellation right is lost once performance/supply has begun.
  • Checkout Consent Requirement: By ticking the explicit consent box at checkout, you expressly request immediate access to the digital course content upon enrolment and acknowledge that you lose your statutory 14-day right to cancel once access is granted.

If you do not provide this express consent and acknowledgement at checkout, access to digital course content will be withheld until the expiration of the standard 14-day cooling-off period.

Refunds & Exceptional Circumstances

Because full access to digital materials is granted immediately upon purchase completion and express consent, course fees are generally non-refundable except in the following circumstances:

  • Duplicate Billing: If an unintended duplicate transaction occurs, we will immediately refund the duplicate charge upon verification.
  • Faulty or Misdescribed Content: If you experience technical errors preventing access to your purchased course that we cannot resolve, or if digital content is proven to be faulty or misdescribed under UK consumer law, you retain statutory remedies including repair, replacement, or a full/partial refund.

How to Request Technical Support or Assistance

If you experience any issues accessing your account or course content, please contact us promptly at hello@getrileyworks.com with your order number and registered email address. We aim to investigate and resolve technical access issues within 1 business day.